Jobless Find Frustration With New Online Claims System

Aug 19, 2013

A new $46 million computer system to process unemployment claims in Massachusetts is causing frustrations for people seeking benefits.

Credit Tom Check / Flickr

Since the new system launched on July 1st people have reported problems filing claims both online and through an automated phone system, as well as an  inability to get technical help through a call center.  Help is no longer available in person at the state’s career centers.  Chris Horton, a volunteer with a support group for the unemployed in Worcester said the problem is widespread.

State officials say they’re working on the problems and have hired 80 additional people to answer phone calls from people who need assistance navigating the new on line claim system