We swim in an ocean of feedback. Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.
Thanks for the Feedback addresses this tension head on. It explains why getting feedback is so crucial yet so challenging, and offers a powerful framework to help us take on life’s blizzard of off-hand comments, annual evaluations, and unsolicited advice with curiosity and grace.
Douglas Stone and Sheila Heen are co-authors of the Bestseller Difficult Conversations: How to Discuss What Matters Most, Principals at Triad Consulting, and have been teaching negotiation at Harvard Law School for twenty years.