About 200 people are expected to lose their jobs when TD Bank closes a customer call center in Springfield at the end of the year.
The workers learned at a meeting Tuesday night that the 24/7 customer support center will close in December as part of a decision to consolidate call centers to locations in Maine, New Jersey and South Carolina.
The branch at the location will remain open.
Bank spokesman Jimmy Hernandez tells WWLP-TV it was a difficult decision and did not reflect job performance.
State governments have long lured workers with the promise of lucrative pensions that provide nearly the pay in retirement that employees earned on the job. But after years of budget crunches, nearly every state has revamped public retirement benefits in an effort to shrink the long-term obligations that are billions of dollars short of what is needed to cover benefits.
The moves have triggered a legal and political battle over whether states are reneging on their promises to millions of public-sector workers.